BMW 5-Series 520d M Sport Saloon

While getting my recall done in NI, I got a courtesy car that was an iX1. Although I was able to charge it driving down to Cork while I was in Cork I couldn’t charge it because you had to be set up. BMW in Cork understood my tough situation and was able to charge it for me which was very nice of them giving that they didn’t have to help me giving the fact it wasn’t a BMW from their own dealer. This saved me a lot of time and a lot of potential towing expenses. Looking forward to servicing my 3 series here later this year. Thanks for the help 👏

I brought my BMW 330e (2017) to Kearys BMW Little Island for a service during the winter. The experience was poor from the start – despite having my car for most of the day, they didn’t even begin the service until I arrived in the evening. I then had to wait around for 2 hours while they rushed to complete the job. A few months later, I opened the bonnet (for the first time since the service, just to top up the washer fluid) and discovered the engine cover was missing. I’m almost certain the mechanics forgot to refit it during the service – I hadn’t opened the bonnet myself in the meantime, and it’s highly unlikely someone would steal an engine cover. When I noticed the issue, I called Kearys BMW three separate times over the course of a month. Each time I was told they’d check with the workshop and call me back. No one ever did. It’s incredibly disappointing. When it comes to booking services and taking payment, they are very attentive and helpful. But when there’s a potential mistake on their side, they seem to lose interest entirely. This is not the level of service I expect from a BMW dealership, especially given the premium pricing.

Very bad experience at Kearys BMW Cork. With premium rates, should come a premium quality service but unfortunately not at Kearys. 1). Poor timekeeping, lack of respect for customer's time. I've booked a so-called "major" service which included; engine oil & filter, microfilter, air filter, brake fluid and vehicle health check many weeks in advance. I've booked it for the morning, just after 9am and that's when I dropped off the car after driving for over an hour. They haven't sent me a health check video with a summary until 15:38pm when I already came back hoping the car would be ready. The engine oil wasn't even touched meaning that everything later is rushed! The car wasn't touched before that at all! Only after I asked at the reception, they said the car shouldn't be much longer and probably an hour should suffice now. So I waited and waited, asked again after an hour and still no sign of the car. It's an absolute joke. I've been told again that the car won't be too long. Overall I've waited till just about their closing time, approx 6 pm that day. If someone books a service at 9 am, the car should be taken promptly when keys are dropped off to the reception, do what is to be done and return the car in mint condition like it was. 2). Staff does not know how to enter and exit a vehicle while servicing it without leaving dirty black marks all over the beige elements of the car, ceiling, sides, etc. Basically everywhere around the driver's cockpit area. Extremely annoying and unprofessional, I would expect a lot more from a BMW main dealership. Same thing happened a year ago when again I brought the car to Kearys. Back then they left small black marks on the ceiling of the car above the driver's headroom in two areas, whereas this time, they left big smudges around where the seat belt is, to the side of it and also the sun shade. If you can't clean a car properly just don't do it at all, but don't add extra dirt which is very hard to take out. 3). Managers not taking ownership of problems or even making that call back which was promised to me. Only 13 days after the service I had a problem which I have now found out from another garage to be an amplifier booster fault in the car. I rang Kearys and was told that this would not be included with my service package which is still valid till January 2026 and that running diagnostics would cost 250 euros not including the cost of the part or for it to be fitted which is further 2k+ euros. It was disappointing to me that the first reaction to my problem was to let me know how much it would cost to even take a look at the car, before finding the cause. The cause was identified already in a big reputable garage, I understand it wasn't one of the BMW dealers but it wasn't even 2 weeks since the car left Kearys and a fault with serious cost showed up. Kearys should have dealt differently here. I asked to speak with a manager and was promised a call back as soon as one is available that day. It's been over 2 weeks and nobody contacted me. To say that I am disappointed would be a big understatement. Low ball of a figure I received for my low mileage, first owner from new, 5 series with 5 years service BMW Approved. Last year, when waiting at Kearys for my car to be serviced, I approached the sales team, got to test drive a car and I remember, the sales member promised me a call back the following day or two and that never happened. A customer should not have to chase a garage to ring them back with prices. The only thing that was okay during my very last visit at Kearys was that this time a different salesman that was dealing with me, did in fact ring me back with figures. Overall Kearys deserves 0/10. I waited for a long time and got no call back. It's very disrespectful and unprofessional. It's a shame. Before you decide to choose Kearys I would suggest you do your due diligence, read other reviews and I would highly recommend going somewhere else, even if it means more of a drive, go somewhere where your business will be truly valued.