The BMW Eastgate facility is the newest addition to the Kearys family. It's a duly dedicated, standalone outlet, spanning a vast 4 acres, with triple the customer parking of our last BMW showroom, a relaxing customer caf&eacute; with complimentary taxis and Internet Access, and a first for Ireland, servicing from Monday throughout to Saturday evening. Everything at our Eastgate location has been designed to fit in with the ethos - customer first.

While getting my recall done in NI, I got a courtesy car that was an iX1.

Although I was able to charge it driving down to Cork while I was in Cork I couldn’t charge it because you had to be set up. BMW in Cork understood my tough situation and was able to charge it for me which was very nice of them giving that they didn’t have to help me giving the fact it wasn’t a BMW from their own dealer.

This saved me a lot of time and a lot of potential towing expenses.

Looking forward to servicing my 3 series here later this year. Thanks for the help 👏

2 parts to my review - purchase of my 251 X1 was made easy by Mark - did have a 3mth wait, but thanks Mark you were great.
Now - service. Got car mid April & with less than 2500km it had to go back to Keary’s  as there was a cruise control failure message. (I was informed that I was told then that diagnostics are €210, but I wouldn't have to pay - goes without saying!! Any way as massive fan of cruise control & drive on roads that gets the benefit of using it daily, I was anxious to get sorted. Got apt 4 wks later & got it sorted early June.
All great till same error came up yesterday (3mths later), booked in for October but I’ve to pay diagnostics on a 5mth old car? How is that right? Disillusioned now.

Very bad experience at Kearys BMW Cork. With premium rates, should come a premium quality service but unfortunately not at Kearys.

1). Poor timekeeping, lack of respect for customer's time. I've booked a so-called "major" service which included; engine oil & filter, microfilter, air filter, brake fluid and vehicle health check many weeks in advance. I've booked it for the morning, just after 9am and that's when I dropped off the car after driving for over an hour. They haven't sent me a health check video with a summary until 15:38pm when I already came back hoping the car would be ready. The engine oil wasn't even touched meaning that everything later is rushed! The car wasn't touched before that at all! Only after I asked at the reception, they said the car shouldn't be much longer and probably an hour should suffice now. So I waited and waited, asked again after an hour and still no sign of the car. It's an absolute joke. I've been told again that the car won't be too long. Overall I've waited till just about their closing time, approx 6 pm that day. If someone books a service at 9 am, the car should be taken promptly when keys are dropped off to the reception, do what is to be done and return the car in mint condition like it was.

2). Staff does not know how to enter and exit a vehicle while servicing it without leaving dirty black marks all over the beige elements of the car, ceiling, sides, etc. Basically everywhere around the driver's cockpit area. Extremely annoying and unprofessional, I would expect a lot more from a BMW main dealership. Same thing happened a year ago when again I brought the car to Kearys. Back then they left small black marks on the ceiling of the car above the driver's headroom in two areas, whereas this time, they left big smudges around where the seat belt is, to the side of it and also the sun shade. If you can't clean a car properly just don't do it at all, but don't add extra dirt which is very hard to take out.

3). Managers not taking ownership of problems or even making that call back which was promised to me. Only 13 days after the service I had a problem which I have now found out from another garage to be an amplifier booster fault in the car. I rang Kearys and was told that this would not be included with my service package which is still valid till January 2026 and that running diagnostics would cost 250 euros not including the cost of the part or for it to be fitted which is further 2k+ euros. It was disappointing to me that the first reaction to my problem was to let me know how much it would cost to even take a look at the car, before finding the cause. The cause was identified already in a big reputable garage, I understand it wasn't one of the BMW dealers but it wasn't even 2 weeks since the car left Kearys and a fault with serious cost showed up. Kearys should have dealt differently here. I asked to speak with a manager and was promised a call back as soon as one is available that day. It's been over 2 weeks and nobody contacted me. To say that I am disappointed would be a big understatement.

Low ball of a figure I received for my low mileage, first owner from new, 5 series with 5 years service BMW Approved. Last year, when waiting at Kearys for my car to be serviced, I approached the sales team, got to test drive a car and I remember, the sales member promised me a call back the following day or two and that never happened. A customer should not have to chase a garage to ring them back with prices. The only thing that was okay during my very last visit at Kearys was that this time a different salesman that was dealing with me, did in fact ring me back with figures. Overall Kearys deserves 0/10. I waited for a long time and got no call back. It's very disrespectful and unprofessional. It's a shame. Before you decide to choose Kearys I would suggest you do your due diligence, read other reviews and I would highly recommend going somewhere else, even if it means more of a drive, go somewhere where your business will be truly valued.

I contacted Keary's BMW as i was told the tyre pressure sensor needed to be replaced and the dashboard was showing the fault. I had a 2 year BMW warranty which was still covered.
I was told by Keary's BMW i would have to pay €250.00 to get diagnostics, again the car was still under warranty. i asked for a call on the 7th of November no call from Keary's.

As a result i will get this done by independent Garage, but Kearys BMW my next BMW will not be bought in your dealership.

I purchased a 2024 BMW 520D from Kearys in April and it was a very disappointing experience. I purchased the car remotely, putting my trust in the reputation of the BMW brand and the size of the Kearys operation. When the car arrived I discovered that it was in a poor condition, which required me to get the car deep cleaned. There were also scratches on the paintwork and marks on the alloy wheels. There were sweets mashed into the carpets, stains on the seats and biscuits mushed into air vents and crevices throughout the car. There was also a nick in the rear tire of the car. I also had extreme difficulty getting the log book for the car, and getting the previous driver removed from Eflow barrier free tolling. It took almost four months to get the log book and almost two months to get the previous owner removed from Eflow. I get that problems happen with car purchases, but it was the manner with which Kearys dealt with the problems that was the core issue. Complaints made about how the car was presented to me were ignored. Issues with the log book and Eflow required repeated emails to Kearys and it took days to get emails answered. Promises of follow up never happened.  I ended up paying €100 to get the car professionally cleaned, fines from Eflow of €115 and am facing a significant cost to get the nicked tire replaced. Admittedly the fines from Eflow were partly my fault but given that I had to constantly chase Kearys on the log book and Eflow, a gesture of shared responsibility and  goodwill would have demonstrated a professional response to a very bad sales experience. The only gesture from Kearys was to pay to get the car taxed for a couple of months and the only reason they did this was because I would not have been able to access concierge airport parking without a valid tax disc, three months after I had purchased the car.

The sales person contacted me at 9.02am the morning after I logged a sales enquiry on their website, but after I had agreed to buy the car that’s where proactivity ended. For a company representing a brand like BMW I think the whole experience is absolutely unacceptable and demonstrates a very shoddy and short-term approach to selling a BMW. All the marketing in the world can’t undo experiences like this. BMW should strongly consider selling their own vehicles in Ireland. Post script. Despite the response from the the Keary’s social media team they never did get in touch with me or have had any interest addressing my poor customer experience. All talk, no action perfectly sums up Kearys

Kearys BMW Eastgate

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Kearys Eastgate | BMW Dealership Cork | DoneDeal

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