Skoda Octavia Selection 1.5TSI 115HP DSG mHEV

⭐⭐⭐⭐⭐ I had an excellent experience buying my car from Pilsen’s Škoda, and I can’t recommend them highly enough. Daniela was an absolute pleasure to deal with from start to finish. She was friendly, professional, knowledgeable, and made the whole process straightforward and stress-free. She kept me informed every step of the way, answered all of my questions, and went above and beyond to make sure everything was perfect. Her customer service is second to none, and she genuinely cares about her customers. Without a doubt, Daniela is one of the best car salespeople I have ever dealt with. If you’re thinking of buying a Škoda, I would highly recommend asking for Daniela. Thank you again for such a fantastic experience!

Although I am giving a 5* rating, this garage needs to improve it's oversight of trainee mechanics. I have been using this garage for 10 year's, with my sister and dad followed me, we've purchased 7 cars from them to date. The 7th only being collected this week from one of the best sales people I've ever met in Pilsen. Daniela was fantastic from the outset, my dad was due to change due to the end of his PCP. We met Daniela for the first time, and from day 1 she kept us informed of delivery time lines, ending up with my dad getting the exact car he wanted within the budget he had set for himself. I can't recommend Daniela than I already have, she has a smile on her face all the time, ignores her phone when we met with her approx. 4 times prior to collecting the car. Pilsen is lucky to have sales people who are grounded and actually want to sell a car the person wants, not just to shift cars for commission. I hope Pilsen will retain her and look at her customer service skills to apply it across the board. As I said at the start, me & my family used Pilsen for 10 years. The one thing they need to fix is the oversight of the maintenance being carried out on their own brand vehicles. These mechanics are supposed to be the VW/Skoda experts when it comes to regular maintenance and repairing something that has broken. I could give a recent, bad experience I've had with them following my service. It almost made me consider ordering the 8th vehicle from spirit Skoda. But let's not ruin the mood. I will be ordering my new EV in the coming weeks with Daniela because I know if Service was to cause me an issue, she would have it resolved. Thanks Daniela, keep up the awesome work.

I had a great experience and really appreciated the excellent customer service from Daniela. She was friendly, professional, and incredibly helpful throughout the entire process. She took the time to explain everything clearly, guided me through each step, and made the whole experience straightforward and stress-free. Nothing was ever too much trouble, and her patience was truly appreciated. Thank you for making everything so easy. I would highly recommend Pilsen and thank you again for everything!