Volkswagen Polo 1.2TSI 95BHP 5DR COMFORTLINE AUTOM

I had a really good experience w Blackwater Motors Forge hill. Needed a service and review done of a delicate, old but valued car. The whole process was exactly what was needed. From reception by Ann to the technical parts all were exceptional. Ismael understood exactly what was needed and handled the repairs and service very competently . Advising in non technical language what my best options were and the most practical course to take. We agreed on a two stage program. The workshop completed everything as scheduled and planned. At the end I got a detailed, itemized invoice. A rare level of transparency and v reassuring

My experience with Blackwater motors has been easy , straightforward and pleasant so much so that I know my next car will be purchased through them as I want to have that reassurance of knowing that if I need anything in the future Blackwater motors will be there rest assured.

We bought our car here. The sale was good and painless. However we're not very impressed with the maintenance department. It's all very diy for the customers: book it in yourself using a machine, drive yourself in and out (or pay €50 for a replacement car and pray there's availability), ring them to find out if your car is ready (regardless of requesting a call back through said machine), been told when you ring that "oh yes! it's just being washed, it will be ready just before 6pm" but of course it's not washed and please print the service report yourself at home. Not impressed with "the service". We went home wondering if anything was actually done to the car.