We take our business of selling new and used cars and vans very seriously. Our intent is to give you a high quality buying experience every time you click in or visit in person. Whether you are interested in new Volkswagen car, used cars Cork, new or used Volkswagen vans or commercial vehicle, vehicle servicing or repair, body repairs, parts sales and car hire or van hire, we are geared to provide you with expert advice on your purchase decision. We will assist you in choosing the vehicle that best suits your needs and one that matches your budget.

I had a bumpy start to my experience due to a mistake in the original vehicle order, but I’m happy to say that Blackwater Motors handled the situation with professionalism and integrity. Once the issue was acknowledged, the team (shoutout to Mark Farson, general manager and Mark Purcell, the sales exec that handled the final handover) worked with me to find a fair resolution that worked for both sides. Communication was open and respectful, and I now have the correct car I originally ordered, which I’m thrilled with.

Mistakes can happen anywhere, but what sets a business apart is how they respond. In this case, Blackwater Motors stepped up and made things right. I appreciate the effort that went into resolving the matter and ensuring a positive outcome, and am happy to say my faith and goodwill in Blackwater Motors and the Volkswagen brand was ultimately restored, and I’m now a happy and confident customer.

Hats off!

Mark Purcell at Blackwater Motors was truly helpful and assisted all the way in sourcing my new VW r line polo. I am extremely happy. Many thanks. PO N

Five-Star Review for Blackwater Motors!
⭐⭐⭐⭐⭐
I recently purchased my new car from Blackwater Motors, and I couldn't be happier with the entire experience! From the moment I walked through the doors, I was met with professionalism, genuine enthusiasm, and a level of customer service that truly sets them apart.
The sales team was incredibly knowledgeable about the range of vehicles and took the time to understand my needs and preferences without any pressure. They guided me through the options, answered all my questions thoroughly, and made sure I felt completely confident in my decision. The process of arranging finance was seamless and transparent, and everything was explained clearly.
What truly impressed me was the attention to detail and the friendly, approachable nature of everyone I interacted with. From the initial Browse to the final handover of the keys, every step was handled efficiently and with a smile. The car itself is absolutely fantastic, and I'm thrilled with my purchase.
Blackwater Motors has not only earned my custom but also my highest recommendation. If you're looking for a new car and want a truly five-star buying experience, look no further than Blackwater Motors. Thank you to the entire team for making this such a positive and memorable experience!

I was very pleased overall with Blackwater Motors when my VW Tiguan had a DSG mechatronic unit failure when travelling from Wexford to West Cork. The problem was diagnosed within 24 hours, parts arrived in 6 days and fitted within 2 further days. The communication from the service department was excellent, and Douglas was especially very helpful . The car appears to be fine now.
I would recommend VW Motors for professionalism and customer care.

I have been a customer of Blackwater Motors for the past three years and have always brought my car there for servicing. On the 6th of November, I booked my car in for a Major Service. During this visit, I was advised that the car required new brake fluid and new rear shocks. I agreed to the brake fluid change but explained that I would have the shocks replaced by my own mechanic, as repair costs in Blackwater Motors can be quite high.

I paid €538 for the Major Service and the brake fluid change. A couple of weeks later, when I went to my own mechanic to have the shocks replaced, he informed me that the brake fluid had not been properly bled from the rear wheels. He advised that only the front wheels had been done, meaning the job was incomplete.

I contacted the Head of Service in Blackwater Motors, who asked me to bring the car back for review. He stated that he needed about an hour to inspect the work carried out.

I also want to note that the Major Service advertises a complimentary wash and hoover, which I did not receive when I collected the car after the initial service.

I returned today at 11:30am as arranged. After inspecting the vehicle, I was told that both my mechanic and another mechanic who had assessed the car were incorrect, and that Blackwater Motors use a different method for bleeding brakes. However, I was also informed that the bleed nipple on the rear wheels had not been loosened in over three years — which clearly indicates that the rear wheels were not serviced during my visit on the 6th of November. They then offered to bleed the rear brakes (for the first time) and complete the complimentary wash and hoover.

The entire process today took approximately 2.5 hours, which caused significant disruption to my workday as I had planned for this to be completed during my lunch break. When the car was finally returned to me, it still had not been hoovered, despite the Service Manager assuring me everything would be rectified. I had to send the car back a second time before this was done.

Overall, this experience has been extremely disappointing and a complete waste of my time. It raises serious concerns about the quality and thoroughness of the service carried out on my vehicle.

Given that the brake fluid change was not completed correctly on the 6th of November and the inconvenience I have been caused throughout this process, I am requesting a full refund for the brake fluid service.

I would appreciate a prompt response and resolution.

Blackwater Motors, Cork

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