Volkswagen Tiguan 1.5TSI 130BHP LIFE WITH UPGRADED

I had a bumpy start to my experience due to a mistake in the original vehicle order, but I’m happy to say that Blackwater Motors handled the situation with professionalism and integrity. Once the issue was acknowledged, the team (shoutout to Mark Farson, general manager and Mark Purcell, the sales exec that handled the final handover) worked with me to find a fair resolution that worked for both sides. Communication was open and respectful, and I now have the correct car I originally ordered, which I’m thrilled with. Mistakes can happen anywhere, but what sets a business apart is how they respond. In this case, Blackwater Motors stepped up and made things right. I appreciate the effort that went into resolving the matter and ensuring a positive outcome, and am happy to say my faith and goodwill in Blackwater Motors and the Volkswagen brand was ultimately restored, and I’m now a happy and confident customer. Hats off!

I have been a long time customer of Blackwater (almost ten years). I have appreciated the good communication and transparency on pricing for parts and service over the years. Servicing remains relatively good value and while parts and repairs are typically “main dealer” price…I have never felt taken advantage of.

Absolutely adore my new car - as does the whole family. 😄 A special thank you to Matt for making the handover experience so easy for me and fun for the kids too!