Frank Keane first became interested in cars through a teenage fascination with motor racing which resulted in the beginning of a lifelong passion. In 1967, Frank Keane was awarded the franchise for BMW and managed with great success to convey the essential BMW message to the Irish public, establishing, promoting and enhancing the brand and reputation of the marque. In 2017 Frank Keane celebrated its 50th anniversary in business.

This experience and professionalism has continued with the opening of Frank Keane. Frank Keane Naas Road is a premium BMW Retail Centre in South Dublin located off Exit 9 from the M50 on the Naas Road.

I had a great experience with Frank Keane BMW regarding my X5 . I contacted them about a warning message related to the 12V battery and a screen issue, and they were extremely responsive and helpful from the start . They ran a full diagnosis , confirmed everything was working properly. The car was cleaned and ready on time, and they made the entire experience smooth and stress-free. Highly recommend!

The girls at the desk were lovely , a bit of a wait but very comfortable surroundings to wait in. Was also able to work from here while I was waiting on my car.

A very good buying experience from Frank Keane team. This is my second car from Frank Keane and I am very pleased with their support. George was very supportive in explaining every bit of the country man.

I had an incredibly disappointing experience with BMW Frank Keane. they only seem to know how to replace parts, but they fail to diagnose the actual problem. It's unbelievable 🥲

I have spent a significant amount of money – 15,000 euros on BMW's warranty and an additional 4.5k of my own – yet, my car broke down several times in  the M50. How is this even possible? To make matters worse, I requested a detailed list of all the parts that were replaced in my vehicle, but I was told that, since I haven't paid for the parts directly, they are unable to provide any receipts or documentation of the work done. The car is currently experiencing over 13 misfires.

It's absolutely horrible. They didn’t even offer a courtesy car for the entire month. Not only that, but they consistently fail to keep their word, promising to call or confirm but never following through. I constantly have to chase after them.

The level of attention and customer service has been very poor. I am deeply disappointed.

This is one of the worst post sales customer service chain in Ireland. I had two interactions with them. In first case, I had a door slightly scratched. First they charged me for inspection and then they gave me an overinflated quotation of 7.5 grand and that too they don’t do it themselves. They use an external body works shop which is much cheaper if you directly approach them. Rude management.
The second interaction was last week when I had a broken mirror. The guy at the parts is extremely rude to talk to and least helpful. No transparency in what part is broken. Their default action to replace entire stuff/part with inflated cost and without inspection. They ask you to book inspection and pretend as if it’s a complex job. The guy told me to replace entire part without even a first look. Extremely sick money minded customer support and rude staff charging inflated costs.
In first case I fixed my car for 2.5 grand. In second case the quotation was for 1200 euros which got fixed for 300 euros. Also if you’ve not purchased a car from them they don’t give you reserve vehicles. Extremely extremely worst post sales BMW customer service.
Please do not deal with them. You can buy cheaper parts from bmw dealers and get it shipped in Ireland. Also do not service with them as they have no transparency in sharing information with you. Dishonest people

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There is a 2 Year warranty available from this dealer. Get in touch to find out more.

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