My second car now purchased off Finn. He went above & beyond for me. Great service!

Very poor customer service. When asking questions I was treated with sarcasm, for example when I asked the reason for selling (why the previous owner want to sell it), a very normal question, the person answered “I don’t know if you noticed, but we sell cars here, that’s the reason”. Like?! If this is how they treat someone that wants to buy, imagine how they will treat you after?

My wife contacted the sales person to meet at 2oclk, when I got to the garage there was just the mechanic, I eventually got in touch with the sales person, he told me he won't be there for an hour, I waited down the road for over an hour, sent him a message, asked if he was near, or we could meet the next day, I waited for a while no reply, I was waiting with my father in law, then my wife rang him from her work place , told her he will be another half hour, never replied to me , I told him it's a terrible way to do business, never even got in touch, I was willing to pay cash for the car as I wanted it for my wife. Terrible way to treat a client.

Had my 2 cars serviced here regularly.  Mini was serviced during the summer. Have just had the mini serviced again,  this time with a different mechanic as it was running very rough. When the new mechanic took out the oil filter, he was of the impression that it hadn't been changed in years. Attached is a photo of what an oil filter should look like. The other is the filter that was taken out of my car. Can you spot the difference? Also, it wasn't even due a service going by the sticker Butterstream had stuck inside the windscreen.

Absolute poor customer service
Texted and made contact to see a car arranged a time and cant even come at the time agreed, keep pushing an hour and more and no more contact.
No communication or apologies cant imagine service i would get buying !

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