Selling quality used cars all over Ireland

I had been looking for an Audi E-tron on and off for about 6 months, wasn't really in a rush to buy one, but saw that GC Motors had a potential car.

Although some distance from me, it didn't matter as the spec, age, mileage and colour was exactly what I was looking for.

Spoke to Matthew Hopkins, who was courteous and knowledgeable, and a day or so later left a deposit.

Arranged a collection day, and throughout the process, Matthew kept me informed, and even picked us up from the train station.

Car was exactly as expected, and more,  beautifully presented. The journey home was great.

Thanks Matthew and the whole team at GC Motors.

We recently purchased a Ford Raptor from GC Motors, and the entire experience was faultless from start to finish. Michael who was handling our purchase, was professional, and friendly. He made buying the vehicle smooth and stress-free by providing all the information we needed and keeping us updated throughout. Even contacting after the sale as a follow up.
When we arrived to collect the Raptor, everything was perfectly arranged for us, the vehicle was in immaculately prepared inside & ceramic coated outside. GCs attention to detail and customer service is truly first class.
We would have no hesitation in recommending  GC to anyone looking for a prestige or luxury vehicle and a first rate stress free buying experience.

Massive thanks to Micheal, Paul & Laura, I’m sure we’ll be back!

Bailey and the team at GC guided me through purchase of M4 competition. I wasnt able to see the vehicle due to distance but Bailey and the team provided me with lots of information. Very happy and would recommend to anyone looking to buy a prestige car. Thanks again!

The worst car-buying experience I’ve ever had.

After agreeing to purchase a car from this dealer, everything went downhill fast.

Delivery disaster:

The car turned up after a 5-hour drive with a windscreen plastered in flies, seemed odd not one washer clean. When I cleaned it myself the next day, I found a large chip right in the centre of the driver’s view, was the driver trying to hide it. It also had badly mismatched paint and bad panel gaps and loose trim on the front bumper — clear signs it had been in a bump.

Broken promises & miscommunication:

I made it clear from the start I needed the car delivered, and paid a deposit on that basis. Then Pete stepped in saying they don’t do long-distance delivery — contradicting Justin who had just bragged about a delivery to Aberdeen. Complete internal misalignment.

Endless chasing on trade-in:

Despite my trade-in passing an Audi MOT and a specialist inspection with no advisories, they kept requesting unnecessary proof — including brake disc measurements. I sent micrometer readings and written confirmation from the specialist. I even offered to walk away as it became a bit of a farce, but was told they didn’t want to lose the deal. Other dealers were offering more for my car with none of the hassle. Communication was consistently reactive — I had to push for every response.

Potential Privacy breach & no accountability:

On the agreed deadline I gave them to confirm or cancel the deal, I was contacted by strangers on Facebook asking about the RS6 I was “selling” on a trade page! How did they get my details? When I raised it, the salesman gave me a speech about how they “underwrite” older vehicles — no apology or explanation for the potential breach. Ironically, one of those strangers offered me £2K more than they did. I should’ve walked away.

Condition of the car:

The car they sent had clear paint mismatch and misaligned panels and loose trim — even a basic walkaround would’ve revealed it. It’s bad! I was promised a call from Pete while the delivery driver was still present. It never came. The salesman later called back and said, “It is what it is.” Eventually, the driver receives a message ‘they will offer a bit of a refund’ — just lip service to leave. After that: silence. I’m now 3 weeks down the line. Photos of paint available on my lovepetrol insta page.

Lack of paperwork:

No service history, inspection checklist, or paperwork to back up their “checks.” Just a copied green keeper slip I had to ask the delivery driver for. For a nearly £50K car, that’s unacceptable. I’ve bought and sold cars long-distance before — this isn’t how it’s done.

Zero aftersales support:

I was repeatedly told the manager, Pete, would call. He never has. Meanwhile, my trade-in was on Autotrader within days for 25% more than they gave me. They’ve won both ends of the deal and couldn’t care less about aftercare.

Final word:

They might tell you “we sell hundreds of performance cars a month,” but customer care clearly ends once the payment clears. I’ve since found many similar reviews. Social media hasn’t allowed customer tags since 2020 — clearly trying to dodge visible backlash.

I deliberately didn’t chase them after delivery to see if they’d reach out about the refund. They didn’t. I chased them again days later — replies suddenly slowed compared to the sales process. We are 3 weeks down the line. I got an email saying ‘the day has run away from me’ but not a single attempt to call. Maybe he’ll find the time, since he’s had time to reply to Trustpilot reviews.

I contacted the DVLA a week later and they had not even been notified of any change of ownership. Again had to chase. It takes two minutes online. I’m assuming they were waiting for the 14-day return period to lapse.

Buy at your peril.

I want to share my experience with GC Motors, which unfortunately has been disappointing from the very beginning.

I was recommended to them by my cousin and got in touch with Rob while I was abroad, interested in purchasing an Audi SQ8. Rob was extremely pushy about securing the car and pressured me into paying a £4,000 deposit without having even seen the vehicle in person. When I came to collect the car, I expected to pay the balance of the deposit, but Rob continued pushing me to pay the full amount beforehand, which felt aggressive and uncomfortable.

The first red flag came when I saw the car — it was displayed online with a different set of alloy wheels, which made it look much more appealing. However, when I arrived, the wheels were completely different. They claimed this was mentioned in the description, but conveniently, the listing had been taken down, so I couldn’t verify it. I felt this was misleading and dishonest. They then asked me to pay £3,000 more to get the upgraded wheels I’d originally seen, which I declined, as it felt like a scam.

To make matters worse, they sent the logbook (V5C) to the wrong address and entered my name incorrectly, even though I provided my full driving licence and documents with correct details. This caused me huge inconvenience before a planned holiday — I had to transfer the car into my name again, which added an extra keeper to the record. Instead of taking responsibility, they tried to blame me for not checking — despite having all my correct documents.

Overall, the customer service has been terrible. Rob and Paul were more concerned with taking my money than delivering a proper service. When I raised concerns, I was even insulted and called a “Karen” — simply because I questioned their poor handling of the process.

I would strongly advise others to be cautious when dealing with GC Motors. Based on my experience, I would never buy a car from them again.

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