Your leading North Dublin Volkswagen dealer. We are situated in the Airside Motor Park, Swords, Co. Dublin.

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Ordered a car at the end of 2024 unfortunately it came without the specifications that I ordered. The dealer let me keep the one that arrived for a short while while they Ordered me another car. I dealt with Gavin and he couldn't of been any nicer and apologetic for the situation. Got the new car no bother and its stunning.

Worst experience. Paid 400e for the full service, they kept the car overnight after telling me it would be ready in 20 minutes when called same day. Asked me to come next day when I arrived. Next day they had items printed on the service log invoice which were not done and were supposed to give me a call about it. No call was given. Now I am supposed to come back to them for those repairs and pay again. Customer service was rude including the manager, who kept telling me the guy who handled my car yesterday is on holiday so they cannot do anything about it. Either give me a call and get the repairs done or dont put them on the log at all.

Where to start. Customer service was great. Arranged a lift back to work when timing belt was getting done. But.... only discovered after a couple of days when o2 sensor issue appeared.  Brought back to garage and they wanted €540. I had just forked out €700 for timing belt. So no money to do at the time. Brought to independent mechanic and he discovered the vac pipe was cracked with petrol vapour was leaking and alternator had hammer marks on it. He also checked o2 sensor and was fine and still working without replacement. Joe Duffy Volkswagen Airside initially denied any wrong doing but after a few mails back and forth the fixed the problems they created.Extremely disappointed by this service and will never use again.

Today, when I arrived at Volkswagen Swords and sat near the parts room, the staff member told me, “You’re sitting at my desk,” instead of directing me properly. When I went into the parts room, the parts manager, who was very grumpy, refused to give me a timeline for my part, even after four days of waiting. When I asked for a refund, he told me to wait outside. Sitting back down first staff member gave me a dirty look and told me to get up and leave his desk. Managers excuse was your disturbing him on a phone call. Finally, I got my refund, and the same female manager accused me of having a bad attitude as I wasn’t happy about how I was spoken too. When I explained what happened she took no responsibility for the team’s behaviour and never acknowledged the poor treatment from the staff only evaluated my response to abusive treatment. When Volkswagen Ireland contacted the manager here she denied everything and told Volkswagen Ireland that it was my fault with no explanation as to why. Would never buy a car off them again.  Folks read others reviews too we can’t all be wrong.

Poor customer service experience.
Have to say their aftercare is great when nothing is wrong. They were happy to take nearly 1300 for a mechantronics, on top of a diagnostics fee. Unit production stopped and was left in the lurch for 3 weeks (until I contacted them for an update), I was told i had to bring it back to the garage, told they could do nothing cause they cleared the error. So.i needed to reproduce the error and come back for another doagnostics. They were obsiouly too incompetent and didnt get all the required info too the replacement from VW first time around.
Unit eventually came, fitted, went home and the second key had stopped working. Brought it back and was told its normally a 100 charge, even though it was working before they worked on the car. Aired my thoughts and unsurprising havent had a follow after care call.

Heads buried in the sand when shit hits the fan.

Joe Duffy Volkswagen (Swords)

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There is a 4 Year warranty available from this dealer. Get in touch to find out more.

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Joe Duffy Volkswagen (Swords)

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