Welcome to North West Quality Motors

We are a quality used car dealer with a wide range of cars to suit all budgets. We put customer care at the centre of everything we do, endeavouring to provide an excellent service at all times.

Our standards have built our reputation and we are proud that our customers recommend us, trust us and come back to us when they want another car.

We are situated within Strabane town on the Tyrone/Donegal border and are proud to have served customers from across the island of Ireland.

We are passionate about delivering a high quality service and building trust with our customers. The cars we offer are excellent value for money and prepared to a very high standard.

I bought my BMW from Martin at Northwest Quality Motors in April 2025 and I honestly can’t fault the service I’ve received since. During summer 2025 the car was recalled to BMW due to the driver side airbag, which was a nationwide recall affecting all BMWs, not just my car.

About a month later I noticed the car was starting to lose oil, roughly around 1 litre a month. I texted Martin to explain what was happening and he immediately told me to bring the car back to him. After checking the car, it was discovered that there was a crack in one of the oil-related components, which explained why the car was using oil. Martin and his mechanic fixed this issue for me completely free of charge.

By December the car started producing blue smoke from the exhaust. Despite the car being financed and out of warranty at this stage, Martin still stepped in and told me to leave the car back with him so it could be fixed. The car ended up needing a rocker cover and an oil seal, which I know would have cost a lot of money.

Martin arranged for the car to be fully repaired and also serviced. He told me I only needed to pay for the parts for the service and not the labour, and I was not charged anything at all for the rocker cover or the other repair work. In total, I only paid £50 for everything, which I know cost him a lot more.

I have never experienced this level of honesty, care, and customer service from a car dealer before. Most places would completely wash their hands of you once a warranty is up, but Martin went above and beyond. I would 100% recommend Northwest Quality Motors and I will definitely be returning to Martin and his business partner when I’m ready for my next car.

Just bought a car from them during the week, Martin was very friendly and easy to deal with and we are very happy with the car! UK registered car being brought in to the ROI. We would usually avoid this as it's a lot of extra work but the VRT and NCT were all taken care of by them, no hassle for us. Could not fault the service. When next buying a car we will definitely be checking in with them again!

Highly recommend this car sales company. Dealt with Martin on the new van I purchased and the whole process was quick and easy. Martin went above and beyond to help me out on picking up the new van. Very good company to purchase vehicles from. Thanks Martin.

Great experience dealing with him. Very genuine, upfront and extremely helpful throughout the whole process. Went above and beyond to make sure everything worked out. Delighted with the car and highly recommend

Dealer claimed he “doesn’t work Saturdays,” yet rang us on a Saturday morning to say there was urgent interest in the car and pushed hard for a deposit. We felt pressured and, needing transport urgently after our family car was written off - we rushed into it.

Two days after purchase, the car began leaking water. When contacted, the seller brushed it off with a “Back in the office Monday. We’ll chat then.” Eventually, we arranged to have the issue assessed by a trusted local mechanic - in coordination with him - but the problem persisted. Instead of taking accountability, the seller shifted blame onto the mechanic and became defensive, condescending, and arrogant. Knew it all, but knew nothing.

When we reported the issue was ongoing, he completely distanced himself and told us, “That’s not my car anymore, the finance company owns it.” He also reminded us that the limited warranty only covered engine and gearbox. Any responsibility for the faults was flatly denied.

The seller told us to “deal with the finance company ourselves” absolutely no support or professionalism, just dismissal. In the end, we had to return the car through the finance company. Despite only owning it for two weeks and driving just 250 miles (70 of which were just getting it home), we were £511 out of pocket. By the time it was recovered, the flywheel was beginning to rattle.

The car was soaking wet at the viewing, so heavy scratching wasn’t visible until we picked it up. Yes, we should have been more cautious, but the damage was obvious once dry. We even paid for full paint correction ourselves and made a few inexpensive cosmetic improvements (like black Audi badges and a rear wiper delete) with genuine intent to keep the car.

When it was returned, the dealer ignored all mechanical concerns and focused solely on the cosmetic changes - completely missing the point. No accountability. No integrity.

To top it off, he’s now re-advertising the same car with extras it doesn’t even have. Including heated seats. Completely dishonest.

This whole experience has been a nightmare. The seller’s attitude was arrogant throughout, and the process was riddled with inconsistencies and blatant unprofessionalism.

Screwed over a young family in need. Absolutely disgraceful. Buyer beware.

North West Quality Motors Ltd

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There is a 6 Month warranty available from this dealer. Get in touch to find out more.

There is a history check available from this dealer. Get in touch to find out more.

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North West Quality Motors Ltd

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