We are a well established, family-run business with a solid reputation for quality and trust governing all aspects of our business. We have been delivering customer satisfaction and above all, customer value for more than 30 years.

We are main dealers in South Dublin for PEUGEOT, and we carry 100+ Used Vehicles main dealer quality approved for that extra peace of mind.

We also have two dedicated accident repair centres Dublin South Sandyford &amp; Dublin North Castleknock, where you will find us always available to handle that unfortunate crash incident liaising with all major insurance companies to handle your repair.

In terms of servicing we provide the full range of diagnostic and servicing services for Peugeot, Mazda, Opel and Renault as we are service specialists for each of these brands.

So for all your motoring needs we look forward to welcoming you to our dealership soon.

I don't know where to start on this one....

firstly, any positive reviews this company of cowboys have, seem to be for the completely unrelated car servicing garage, Sandyford Motors.... who are a great company, but have nothing to do with this one. Furthermore, there are some decent reviews for their Mazda showroom.

but this review relates to Peugeot.

First off... the car we bought is actually magnificent (a 208 e) and I would highly recommend it to anyone, just buy it elsewhere.

To give some perspective, for the past 40 years or so I have been one of those people who changes his car every 2 or 3 years. In that time I have driven Mazda, VW, Rover, BMW, Mercedes, Lexus, Saab and now Jaguar and 95% of the time have dealt with the main dealers. I can honestly say that in all my experience I have never come across a company with less customer focus, honesty, efficiency or professionalism.

In fairness, the young lad, Josh, who we dealt with at first did a great job... my son was moving back from the Netherlands and needed a car as soon as he returned. He had identified a 208e as his preference and I only went in to this garage to see if I could fit comfortably in the driver seat...and ended up spending €19500 of his money on a 3 year old model. But that's where the positivity ceases. There were a few scratches and a sensor that needed to be addressed, and an alloy that was badly damaged, and we gave them 10 days after paying the deposit to get this sorted. But when we went to collect the car nothing at all had been done apart from a decent wash. We were told that the sensor wasn't due in for a few days so we just took the car anyway with a promise that when we brought it back for the sensor they would hold on to it and fix the scratches as promised. Four days after dropping it in for this I was told the wheel would be ready on the Saturday or the Monday and that the rest of the work had been done... I said we needed it on the Saturday as my son was arriving home that day, I got no answer so I decided to check up myself with the alloy repair company, who hadn't even moved it off the carpark, and found that none of the other work had been done.  I decided to go directly to the service manager who informed me he had never heard of the car and had no arrangements for scratch repair or anything.... all credit to him, he said I should collect the car myself an drop it into him on Tuesday  and he would take ownership of the problems and sort them. A week later when we went to collect it, we find that only one side of the car had been repaired. When I lost my temper over this he said he would check with the sales manager...who didn't even have the balls to come out to see me face to face and sent a message saying he had only agreed to do the passenger side and not the serious scratch on the drivers side. Needless to say this went down like a lead balloon with me and I demanded that he came out to say that to my face. The end result was they agreed to complete the job, and 10 days later it was sorted.

so

it took over 6 weeks to get it done to my satisfaction

there is no doubt in my mind that all the blame here lies in the hands of the sales manager and general manager. the absolute lack of customer service was beyond anything I have had to deal with in the auto industry.

If I could give minus stars I would.

Now I feel that even one star is too generous. The entire purchase process was terrible — if I hadn't called five times, nothing would have moved forward.

Every time I spoke to someone new, they had no idea what the previous person had promised, so I had to explain everything from the beginning over and over again.

I called at least five times just to get the paperwork sorted. Each time, they assured me they would take care of it and call back within five minutes to confirm. In reality, I had to call again the next day, only to repeat the same story again and again.

When I finally picked up the car, the second key was missing. They told me it would be sent within a week.

It’s now a month and a half later, with four more calls and four more empty promises — still no update and no second key. I can only imagine how frustrating it would be if I ever needed to make a warranty claim.

If I could give zero stars, I would. Our experience with Sandyford Motors has been one long story of deception and incompetence.

We agreed to buy a car E50008 GT on the clear condition that it would be delivered within a week. Their sales agent confidently assured us that this was possible. After we paid the down payment, they suddenly “came clean” and admitted that delivery within a week was never possible. In other words, they lied to close the sale.

To make matters worse, they offered us an older model to use temporarily while we waited for the car we actually purchased. Then, weeks later, we were told it would take two months or more for delivery. After almost a month of waiting, they informed us that even the model we had ordered, with specific customizations,  wasn’t available at all. Instead, they pushed us to accept whatever they could get from Peugeot.

That’s not customer service, that’s bait and switch.

We finally received a car months later, with fewer features than what we ordered and paid for. Then, only a few months after receiving it, the car started showing error messages. When we brought it in-still under warranty- they held onto it for an entire day before telling us they couldn’t fix it and had to “consult the main company.” Now they’re asking us to leave the car for another three business days to “allegedly” fix it.

For a €53,000 purchase, this level of dishonesty and negligence is unacceptable. The entire process has been a nightmare, from false promises to lack of accountability to outright incompetence.

I regret not taking them to court from the very beginning.

Dropped car in for service, referenced issues starting the car. Paid over €500 for the service to be told the battery had been charged and was "all ok". Day after, the car wouldn't start and needed a jump start. Was quoted €150 + VAT for a diagnostic on the car when it was clear what the issue was (and clearly hadn't been sorted during the service). Was also quoted €200 + labour for a new battery. To get a new battery fitted in Halfords costs €151 (parts and labour) - need I say more...

Was dealing with the sales manager Conor McCormack and I couldnt speak any less of how he handled our issue. I wouldn't buy a matchbox car off these cowboys let alone a new or used car.

Had our car in for service work to be done. Offered €10k to trade it in but that he would try get me a bit more and call me tomorrow.

Tomorrow comes and no call. Messgaes left for him and eventually I get through for him to tell me he didnt realised the work needing to be done on the car (despite him being able to read out everything to be done the night before)  and they wouldnt offer me anything for the car.

Knew all to be done yet claimed he didn't and then took back an offer when our family has ought 3 brand new cars off them in the last few years.

Terrible Customer Experience and from a manager of all people.

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