The Sheridan Motor Group was founded in Waterford in 1915 and has grown to be one of Ireland's leading motor companies. Main Kia dealers in Waterford city and county since 2006. With a state of the art workshop and a dedicated friendly service team we are your one stop shop for Kia in the Southeast. Within the Sheridan Group we offer a wide range of products and services, in keeping with our philosophy to meet the needs of all our customers in an efficient and professional manner.

Sheridan's Waterford were so obliging. I trust their mechanics 100% . The replacement of the airbag following a Ford recall was handled by them so professionally with utmost curtesy

2nd time purchasing vehicle from Kia Sheridan Waterford, found sales department (Darren Walsh) excellent to deal with. The garage show room is lovely and the facilities excellent.  My only gripe would be trying to park your own vehicle because parking is tight. But overall 5⭐️

I bought a 17 plate Mazda 6, back in June and I was treated like a human being from start to finish, the car went back and forth at the beginning with a few things not right,they gave us a car Everytime ours went back, and never a problem about not being covered onder warranty unlike the rest of the car dealers around,a great big thumbs up from me 👍👍 for my first car bought from them

Very busy garage for repairs, parts, cvrt, etc.
Staff is very helpful.
👍

I recently brought my car in for a service and specifically asked for the damaged splash guard to be repaired or replaced. When I checked my invoice afterwards, there was no mention of this work. When I queried it, I was told not to worry because it had been repaired.

After looking under the car myself, I discovered the splash guard hadn’t been repaired or replaced at all — it had simply been removed. No one informed me of this, and no options were offered regarding ordering the part or the cost involved.

When I returned to the service department to ask why nothing had been done, I was given a vague explanation that “they must have expected them to order the part”. This is not good enough. It is the responsibility of the service team to tell the customer if a part needs to be ordered, not leave the car partially dismantled without saying a word.

What made the situation worse was the attitude of the Service Manager. When I explained the issue, he told me that if it was his car, he wouldn’t even worry about having it sorted. He showed absolutely no interest in acknowledging that I was never given my options, and he repeatedly interrupted me while I was explaining why I was frustrated. The dismissive tone and lack of professionalism were extremely disappointing.

Overall, I was left with a car missing a part I requested to be repaired, no communication, no explanation, and a manager who dismissed my concerns entirely. This is not the level of service or transparency any customer should expect.

Sheridan Waterford

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