Spirit Ford is part of the Spirit Motor Group, one of Ireland's premier automotive dealerships. From our modern showrooms to our selection of both new and used cars, we have everything to suit the needs of our family and business customers. Equal to our showroom standards, our After Sales Centre offers an outstanding level of professional customer service at its location in Maple Avenue in Sandyford Business Park. Our highly skilled Ford Technicians are trained to keep your Ford in top condition and safe to drive, while also maintaining its resale value. You can expect value for money, professional service and high-quality genuine Ford parts from people who know your vehicle. We are located in the Stillorgan Industrial Park in the Sandyford Industrial Estate across the road from the Beacon Hospital.

I had the pleasure of dealing with David Ford and Katie O’Brien over the last few months while adding to our fleet. They were easy to deal with and for me the most important thing is, if someone says they will call you back, they must call you back. This happened every time.

I would have no hesitation in recommending them.

Alan.

I recently purchased a Ford Explorer from Johnny Feighery and couldn’t be happier with the experience. He was an absolute pleasure to deal with and incredibly helpful throughout the entire process.

From the outset, Johnny connected with me via WhatsApp, which made communication easy and direct. He was always available to answer questions and kept me fully informed every step of the way. From organising the finance with his team, to sorting the home charger installation, he handled everything seamlessly.

I also needed the car by a specific date, and when it seemed like delivery might be delayed, Johnny went above and beyond to ensure I got it on time.

Even after the purchase was completed, he continued to follow up to make sure everything was running smoothly and that I had everything I needed. Outstanding service from start to finish - if you need a car, go to Johnny!

I bought an EV for the first time so had loads of questions and follow ups. From start to finish every question or query was followed up promptly and courteously.  A very positive experience from John and the staff.

I used Ford’s pick-up and drop-off service last year and had an amazing experience, so I decided to book with them again this year. Unfortunately, this time was very disappointing.

Even the booking process was difficult — when I first called, I was told I would be transferred to the mechanic to make the booking, but the call got hung up. I had to call again just to secure the service.

On the day of the appointment, the scheduled pick-up time passed without anyone arriving, and I had to call to follow up before they confirmed they were coming. After collecting the car, I received details of what needed to be done but no further updates. The car stayed overnight with no communication, and the next day I had to call again to find out what was happening. Only then was I told they would drop it off later.

I also found the pricing unclear. The work I chose was quoted at €180, but by the end the cost had doubled, with no explanation provided upfront.

Compared to the excellent service I experienced last year, this lack of communication, poor organization, and unclear pricing was very frustrating and makes me rethink my choice.

I recently left my van with Ford Spirit Sandyford on 26/01/2026 as I noticed oil behind the brake pedal on a vehicle that is only one year old and still under warranty. I was advised it was best to have it checked and was told I would receive a replacement vehicle from Enterprise, which would be covered under warranty.

I was informed the van wouldn’t be looked at until 03/02/2026, which was fair enough. However, I heard nothing, so I began calling on 04/02 for an update. From that point on, communication was extremely poor. I called multiple times every day and was repeatedly told someone from the service department would call me back — but no one ever did.

By the Friday, after persistent chasing, I was finally told the issue was related to the ABS module and that the van might not be ready until April. While I appreciated finally getting an answer, it should not take that level of effort just to get basic information.

I also later found out the van wasn’t even looked at until 06/02, despite being booked in for 03/02. I eventually got the van back on 10/03, and the repair itself seems to have been completed properly.

However, the issues didn’t end there. On 31/03, I was charged €194 by Enterprise for the replacement vehicle — despite being clearly told this would be covered under warranty. I am now chasing to get this money back. I called and spoke to someone in Ford on Wednesday 01/04 and was told “just give me one more day to sort this,” but I never heard anything back and I am still out of pocket. This is completely unacceptable.

Overall, the lack of communication from the service department was unacceptable. While the receptionist was helpful and did her best, the service team failed to keep me informed at any stage. Based on my experience, there are serious improvements needed in communication, organisation, and customer care.

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