Based on the Monivea Road, Windsor Galway Nissan &amp; Mazda are Commercial, Passenger &amp; Electric Vehicle specialists, selling the full range of Nissan &amp; Mazda models &amp; a wide range of used cars..

 

Established in 1964, the Windsor Motor Group has become Ireland's largest dealer group, with over 300 staff and thousands of satisfied customers. The Windsor Motor group operates 10 Nissan dealerships which are located in Dublin, Meath, Galway and Wicklow.

With Renault now for over 40 years and i can't express my happiness with every car I have bought, Tuam Road,then Renmore and now Old Monivea Road, my latest and second electric is just perfect, well done Ray and Jim...

Bought an EV recently from Windsor and found the whole process to be really easy. Gerry was really helpful and walked me the whole way through it. Also really loving the new car.

Edit: Since leaving this review Windsor has reached out to me to apologise for my poor experience. The apology felt genuine and they offered compensation to make up for it. They did not ask me to change my review but I'm happy with the resolution.

I will leave my original review below unchanged.
Original review (2/5 star):
My partner and I recently bought a brand new Mazda from Windsor Motors Galway. While we love the car, our experience with this dealership has not been great.

The first issue we faced before picking up the car was a lack of communication and great difficulty getting anyone on the phone. There were days we called more than 10 times before getting an answer. This was especially irritating because we were told to pick the car up on a Monday and had booked the day off work. Just as we were about to leave, we thought to ring and check if it was ready. Good thing we did, because we were told to come on a later day. This happened twice, wasting huge amounts of our time and disrupting our work schedules.

Next, when we went into the dealership to pick up the car, the person handling financing gave us incorrect information about the contract we were signing. He specifically told us that signing an optional part of the contract would give us the right to withdraw within one week. In reality, that clause did the opposite, had we signed it, we would have waived our right to withdraw. Read your contract carefully with these guys, they don’t seem to know what they’re doing.

Lastly, when we ordered the car, we told the dealership months in advance which addons we wanted. When we picked up the car, the addons were missing, and the dealership said they had to order them. It took nearly three months and two return visits before they were finally applied.

TLDR: Staff are friendly, but they lack knowledge and are very disorganised.

Pros: Inside is clean, and neat. Employees are very friendly and professional. They have a lovely little coffee bar and a comfortable space to wait.

Cons: The place is hard to navigate with extremely limited parking for customers.  Despite being the largest dealership in Galway, they cannot provide all service requirements for the vehicles they sell and service.
They also hold "bankers hours". You MUST take time out of work in order to get any work done. My wait was 6 WEEKS to fix something. Previously I had to wait EIGHT weeks for a basic service.
While the employees are wonderful and the quality of their work is good, I can't say I'd recommend them for service for these reasons.
They clearly do not value the money their customers time and money.

We bought a motor that immediately proved to be unreliable. On the very first day, a mechanic from our service station called the company and reported the problems. John, an employee, said, “Drive it, we'll see.” Three months later, the motor finally broke down.
The owner of the company replied to our letters saying that we could even take them to court, that it was our right, and that they couldn't help us. It was a scam.

We only managed to get our money back on the third day after contacting them. John accepted the engine and said, “Come back tomorrow.” We came back, but there was still no money. John simply left so he wouldn't have to deal with us — he basically ghosted us. Why bother taking someone away from their work and wasting their time if you don't have the money and aren't prepared to give it back?
The company only refunded the money for the motor, but did not compensate us for the 2,000 euros spent on installing and removing the faulty motor. This attitude is completely unprofessional and shows a lack of respect for customers. We are very disappointed and do not recommend anyone to deal with this company.
•••••••••••••

I bought a motor from this company — it turned out to be defective. When I contacted them directly, the owner initially replied with something like, “you can take me to court, I’m not going to do anything.”
But in their Google response they wrote something completely different — “email us and we will resolve the issue.”
I emailed them, and as expected, never received any reply.
So it looks like this: in private they refuse to help, but publicly they write nice answers like “we’ll resolve the issue” just for show.
Conclusion — the service is unreliable, they don’t keep their promises, and you cannot count on any support after the purchase.

Windsor MotorMall Galway

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