My Wife  purchased a  New BMW ix2 full electric from Frank Keane Motors and worked with Graham and Zube  during the process. They  made the entire experience seamless and stress-free! Graham was professional, knowledgeable, and incredibly efficient. He had everything ready for us, we had the car faster than we expected. It's clear he values his customers time and ensures they get exactly what they need. The service with Graham was unbelievable he done everything to get Catherine  this car they went out of there way to make sure Catherine was comfortable with controls etc Highly recommend Frank Keane  car sales if you're looking for a new vehicle

I’ve been to Frank Keane Blackrock twice in the last 6 months. Once for Servicing and another for repairs. I’d like to thank Donna, Joyce and Aoife for their exceptional customer service going above and beyond to make sure I was content. Also a big thank you to Service Manager Keith who sorted me a great deal on these BMW floor mats.

Excellent service we purchased a car from Graham and everything was made so easy him and orla sorted everything out it was a pleasure buying a car from them.all the staff were very friendly and helpful and the showroom was spotless we will definitely be returning

Recently bought a gorgeous 330e Touring at BMW Blackrock. The car is perfect. Thank you Graham, Morgan and Zube for making the experience as enjoyable and easy as it was.

Terrible experience. I received a recall notice for my airbags and booked an appointment in December for March. When I scheduled it, I was told the job would take around two hours, so I took half a day off work. However, when I arrived, they suddenly had no idea how long it would take. Since I had to work, I had to leave my car there for three days and pick it up on Friday—the only day I could get there before they closed.

When I collected my car, the receptionist assured me the recall was successfully completed. The very next day, my airbag warning light came on. I immediately emailed Aoife, who had contacted me about the appointment—no response. Emailed again, still nothing. Then I emailed the main branch contact on Tuesday—again, no reply.

To make matters worse, I had my NCT that same day and failed because of the airbags. So after waiting three months for this recall, BMW claimed they fixed it, but they clearly didn’t—and now I’m out €80 for the test and another €40 for the retest.

Absolutely shocking service. I will never go back and wouldn’t recommend them to anyone. I expect them to actually fix the airbags properly this time, as failing an NCT after a "repair" is completely unacceptable.
I wanted to buy a new car from this branch but after all this, I won't be purchasing a car from this branch

Updates:
as soon as I posted this review, 2 different people came back to me- Siobhan and Aoife. Aoife mentioned she'll come back to me later that afternoon as I need them to fix more things for the NCT but I did not hear from Aoife again. It seems that communication is at a non existing level in this branch.
They gave me another date for the Airbags and asked me to pay for it, which I absolutely didn't have intention to do so and got that fixed elsewhere.

Will never return to this place, horrible customer service, poor quality and ridiculous waiting time

Frank Keane Collection Blackrock

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