I had few things inspected on my Ford Focus. Within few hours the problem was fixed and I wasn't charged anything! Further more the appointment was quick and the staff was very polite and professional. I recommend!

Brought my Volvo XC90 to Joe Duffy's Athlone last week as the heat was not working. I received first class service. I had never dealt with this garage in the past but was given an appointment within two days of phoning. Carmel was so accommodating and understanding that I had driven from County Limerick. The staff there went above and beyond to accommodate me and provided a very comfortable room that I could work in. The fault was swiftly diagnosed and the spare part required was even in stock. I will certainly return for future routine servicing.

Extremely long waiting time. Ridiculously expensive. I've been there twice with the same issues, which are still not resolved. Loose parts left in the car. Not responding to emails. Above all, I think the staff needs basic customer service training. Keep away from them if you have any viable alternative!

If I could leave a more negative review I would. My experience of the customer service at this dealership was appalling. I rang to book my car in for a full service and mentioned it was also due it’s NCT. The person on the phone told me I needed a pre NCT check. I stressed that no, it required a full service and listed some of the faults I was experiencing. This was then agreed. I mentioned I would need the car back by 2pm that day for school run, and was told to have it in by 8.20 that morning and it would be ready. I rang a further 2 times confirm this was the case, (both times took multiple attempts to get through, as calls rang out) and reiterated that it was booked in for a full service on both occasions.
I dropped the car off at 8.20 as agreed. At approximately 12pm that day, I received a call to say my pre NCT check was carried out. They listed all the things that I needed to have repaired. They had done NONE of these things. I had scheduled a day off work and incurred a loss of earnings for nothing. They realised they were at fault and provided me with a courtesy car while my car was being repaired. Following its repair, they kindly brought it for NCT- I was advised this was as means of apology. I was grateful for this, and at this point in time, felt they had redeemed themselves. Carmel at reception then advised me later that day that it had failed on a low tyre pressure which was simply a visual fault, and they will remedy and retest. They did so and it passed.
I collected the car the following morning at 12pm and was just handed my NCT cert. My bill had been paid in full over the phone the previous day. I did not receive a receipt, and later requested one to be emailed to me. I drove the car away without checking it over. I did not realise this was a thing you were meant to do… I would have expected that competent mechanics were repairing my car, with far superior knowledge than me, but this does not seem to be the case. Apparently with Ford, the client needs to check the work carried out post service, otherwise, any faults are their fault. I have never had this experience with any other mechanic I have been to. Upon collection, I drove to my first work stop, and was leaving there at 2pm when I noted my front left tyre was nearly flat.I pumped it up and I rang Ford, and was told to bring it back. I was in the middle of a working day so I could not. They offered to collect it from my place of work and I agreed. I provided my work address and they confirmed they knew where it was. I waited all day at work, and there was no sign. I rang at 5.50pm to find out what the story was, but got through to sales who tried to forward me to the service department. No one answered. The tyre held enough pressure to get me home. The next morning Carmel at reception rang me at about 9.10am. I honestly can say, I have never been treated so disrespectfully for something that was completely not my fault. She rang to give me a piece of her mind. She told me they had rang me 15 times…(Apparently they have proof)… I had no missed calls. My signal was perfect. I asked did she leave a voicemail. No. After 15 calls? That’s a bit strange. She said the guy they sent out saw my car and took a photo. (They have proof, interestingly, again, I have not seen proof).I asked why did he not call into my work- literally in front of where I had parked. No answer. She then said, it was my fault, that I must have run over something with the tyre and got a flat. I said this did not happen. I have driven this road for the last 5 years and never have I gotten a flat.. it seems a bit coincidental. She literally said the words “after all we have done for you”. She then went on about basically blaming me for the flat and we left it there.
My service cost over €1300 and was paid in full.
I then went and brought my “fully serviced car with new tyres” to a separate mechanic, who took off the wheel and showed me the problem was in fact a faulty valve. He didn’t even charge me. Thanks Ford.

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