I’ve bought two cars from Premium Autos since 2021 and I honestly couldn’t recommend them highly enough. John runs a fantastic operation, professional, trustworthy and genuinely focused on doing right by the customer.

When I purchased my most recent car in 2023, Luke and Pat went above and beyond to help me secure the perfect car. They were patient, knowledgeable, and made the whole process incredibly smooth from start to finish.

Both cars have been in excellent condition, fairly priced, and exactly as described. The level of service here is top quality and I’d highly recommend them.

My daughter bought her first car two months ago from Premium Autos , we had traveled from Galway after speaking with Luke the day before, he put my daughter at ease from the beginning and was not in the least bit pushy, my daughter and I took the car for a drive and really liked it, when we got bk to the garage Luke answered all our questions and again was in no way pushy, we got a great deal and were very happy, the car ( a 181 vw golf) was delivered to Galway one week later by Premiums driver Pat and again Pat was both professional and courteous, my daughter received a phone call from Luke the following day. I would absolutely recommend Premium Autos to anyone in the country. Patrica

It was a pleasure dealing with Premium Autos. I recently bought a 2017 Dacia Duster from these guys and it is everything I was looking for. Luke was friendly and attentive from the start, making the whole process smooth and easy. The car came with NCT, fully serviced and cleaned before I took it home with me. Lovely range of cars in there, in great nick and compeditive prices for the area. I would recommend anyone around Waterford to consider getting their next car from Premium Autos!

RECOMMEND AVOIDING!

Short: Was told black smoke was normal for Mazdas. Two mechanics later told me it isn’t normal and can indicate engine issues. Had to bring a Small Claims Court case to try get the deposit back.

Long: Went to see a 2015 Mazda 3 in June, when getting into the car I was asked “Do you know anything about Mazdas?”, I said “I don’t”, they told me “Don’t worry if you see black smoke coming out when you start-up, it’s just how Mazdas clear themselves out”. Test drove and it seemed fine so I signed the sales agreement and put a deposit on it.

Afterwards considering this I rang both my mechanic and an IAEA registered motor assessor, both of them said black smoke is not normal, that it’s potentially a sign of issues with the engine, and both advised me to withdraw from the sale. Informing the dealer of this and that I wished for my deposit to be returned, they said it was non-refundable and did not acknowledge my concerns about the engine. I had to follow up with a Small Claims Court case to try get the deposit back, in their response to the claim they said I had just changed my mind on the sale, again not acknowledging or addressing the concerns I had raised with the information I was given.

Unfortunately the sales agreement had terms and conditions on the back, which I had not seen before signing. These meant I either had to forfeit my deposit or proceed with the sale and rely on them addressing any issues, which I didn’t have confidence in.

I can’t say whether the information I was given was deliberate or a misunderstanding, and I was perhaps naive to take them on their word, but given my experience I would avoid dealing with them again.

I financed a 2015 Mazda3 from Premium Autos, and my experience was  nothing short of a nightmare since signing the paperwork.
Initially, I was informed the car would be ready within days of finance approval and payment processing. This was delayed when a pre-delivery inspection revealed an issue requiring a new part. While inconvenient, I was understanding of this initial slight delay.
However, the situation quickly deteriorated. When I followed up, I was then told the car needed three parts, causing a more significant delay. After these were supposedly ordered and fitted, I received another update: a wrong part had been installed, necessitating the order of a fourth, OEM part.
At this point, the delay was already nearing two weeks, and my patience was wearing thin, despite my attempts to be understanding.
Once the "final" part was received and fitted, I was informed it still needed an additional 10 hours of work just to be "put back together." This update came on a Tuesday, leading me to believe the car would finally be ready by that weekend. Yet again, it wasn't.
Throughout this entire process, I had been given three or four different collection dates, and not a single one has been met. The communication has been consistently unreliable.
As ofAugust 13th, it had been 16 days since I signed my paperwork, and there had still been no confirmed date for receiving the vehicle. The latest update was a vague "it will be ready some point next week," which, given their track record, offers little reassurance. Finally I received the car on August 21st.

The situation became catastrophic immediately after finally collecting the car. The car was received on August 21st, 2025, but suffered a severe, immobilizing engine failure on October 10th, 2025. This means the vehicle ran for less than seven weeks (50 days) before breaking down. Diagnostic codes confirmed the critical issue was P055F (Low Oil Pressure) and P2262 (Turbo Boost), resulting from carbon buildup and a clogged oil strainer. This failure was directly caused by the cylinder head and injector work the dealer performed and failed to fix correctly before the sale.

This entire experience—from constant pre-sale trouble and delays to selling a car that broke down critically within 50 days due to a major, unresolved, pre-existing fault—demonstrates a complete lack of quality control, competence, and dependable service.

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