I’ve bought two cars from Premium Autos since 2021 and I honestly couldn’t recommend them highly enough. John runs a fantastic operation, professional, trustworthy and genuinely focused on doing right by the customer.

When I purchased my most recent car in 2023, Luke and Pat went above and beyond to help me secure the perfect car. They were patient, knowledgeable, and made the whole process incredibly smooth from start to finish.

Both cars have been in excellent condition, fairly priced, and exactly as described. The level of service here is top quality and I’d highly recommend them.

I have just bought my second car from Premium Autos (first was a VW Passat, second is an Audi A6 Sline). The customer care is second to none and the cars themselves will not be beat on quality or price. John and Luke are a pleasure to deal with and I will definitely be coming back to them for my next car.

It was a pleasure dealing with Premium Autos. I recently bought a 2017 Dacia Duster from these guys and it is everything I was looking for. Luke was friendly and attentive from the start, making the whole process smooth and easy. The car came with NCT, fully serviced and cleaned before I took it home with me. Lovely range of cars in there, in great nick and compeditive prices for the area. I would recommend anyone around Waterford to consider getting their next car from Premium Autos!

My daughter bought her first car two months ago from Premium Autos , we had traveled from Galway after speaking with Luke the day before, he put my daughter at ease from the beginning and was not in the least bit pushy, my daughter and I took the car for a drive and really liked it, when we got bk to the garage Luke answered all our questions and again was in no way pushy, we got a great deal and were very happy, the car ( a 181 vw golf) was delivered to Galway one week later by Premiums driver Pat and again Pat was both professional and courteous, my daughter received a phone call from Luke the following day. I would absolutely recommend Premium Autos to anyone in the country. Patrica

RECOMMEND AVOIDING!

Short: Was told black smoke was normal for Mazdas. Two mechanics later told me it isn’t normal and can indicate engine issues. Had to bring a Small Claims Court case to try get the deposit back.

Long: Went to see a 2015 Mazda 3 in June, when getting into the car I was asked “Do you know anything about Mazdas?”, I said “I don’t”, they told me “Don’t worry if you see black smoke coming out when you start-up, it’s just how Mazdas clear themselves out”. Test drove and it seemed fine so I signed the sales agreement and put a deposit on it.

Afterwards considering this I rang both my mechanic and an IAEA registered motor assessor, both of them said black smoke is not normal, that it’s potentially a sign of issues with the engine, and both advised me to withdraw from the sale. Informing the dealer of this and that I wished for my deposit to be returned, they said it was non-refundable and did not acknowledge my concerns about the engine. I had to follow up with a Small Claims Court case to try get the deposit back, in their response to the claim they said I had just changed my mind on the sale, again not acknowledging or addressing the concerns I had raised with the information I was given.

Unfortunately the sales agreement had terms and conditions on the back, which I had not seen before signing. These meant I either had to forfeit my deposit or proceed with the sale and rely on them addressing any issues, which I didn’t have confidence in.

I can’t say whether the information I was given was deliberate or a misunderstanding, and I was perhaps naive to take them on their word, but given my experience I would avoid dealing with them again.

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