J. Keane & Sons (Ros) Ltd

Very good help when booking a vehicle in that I had no time to do myself with a timing belt kit, they fitted a after market rad I had that most refuse to fit aftermarket but they did.... Lad in parts very good help for ordering off and helps the trades out there Nice local business with good customer service and nice to get a vehicle back the same way it's giving in with nothing broke Thanks

Truely excellent experience! Phoned this location in advance as we were looking for a specific nut lock to open wheel nut. The man I spoke to on phone (think his name was John) said come on and we will see what we have. He unlocked the nuts on the 4 wheels, and put the new ones on for us. He had to get another coworker to help him. They were really great. Excellent service, and really courteous. Highly recommend for any customer needs.

Very disappointing, i had my car in for service and diagnostics in J Keane services Roscommon and the response i got from service desk was there’s something draining my battery which needs another diagnostic session to find out and my infotainment system had an issue which they say didnt show up on the diagnostics and that i didnt mention the same prior to the procedure and they might book me in for another diagnostics to find it and charge 100€ per hour for the same for labour. I need to know what does diagnostics mean for this dealership, is it separate for every single part or is it my fault that i didnt mention every single malfunction properly. My service plan with VW financial services includes the diagnostics and report which i didnt get from the service dealer here.

Poor experience. Waited over 5 weeks for a diagnostic on an engine light, only to be charged €110 and handed a vague repair estimate for hundreds of euros with no breakdown of parts & labor costs. Because the car was purchased in Northern Ireland it was still under warranty in NI, I requested the part number so my original NI dealer could stock it before my visit to them. Even though I offered to return here for future paid regular service (oil changes etc.) and for any issues once the NI manufacturer warranty expired, they flat out refused to provide the part number just to force a paid repair with them on the spot. They’re after sales & service dept completely lack customer focus and only care about immediate profit. I called up another local dealer, and they provided the part number without any issues or questions.

Booked my car in for a glitch into the infotainment system. They ended up with antenna issue, which is no related to the issue at all, they even didn’t look at the radio at all. Repair costs 1100€ plus 110 charged for diagnostic. I’ve sorted the problem myself with 200€ ed everything working fine now. I’d say to stay far away from this garage!!!very bad experience