I've bought 2 cars from them in the past 11 months.  Both sales guys were very friendly, understood my needs and matched them with suitable products.  Both my vehicles were delivered on time and substantially less expensive & better equipped than the Lexus & BMW cars we had.  I will definitely be back to them next time.

Great experience with BYD North. Collected my BYD Seal U DM-I with Niall in sales. Who as always can cover off any topic we had about the car and gave us great confidence in our purchase. Niall kept me regularly updated on my collection date of my new car which is very good to see. BYD is a very fast growing brand in Ireland which offers exceptional value. So far I could not recommend them any higher based on my experience so far.

⭐⭐⭐⭐⭐

Fantastic experience with BYD. Alex took the time to understand our requirements and recommended the right car for us without any pressure or attempts to upsell, which we really appreciated.

What really stood out was the service from Evan. After we’d ordered the car, a new government scrappage scheme was announced that will come into effect in July. We knew nothing about it, but Evan contacted us to explain the scheme and advised us to wait so we could benefit from an extra €5,000 in savings.

They could easily have said nothing and proceeded with the sale, but instead they put our interests first. That level of honesty and customer service is rare. Huge thanks to Alex and Evan – highly recommended! ⭐⭐⭐⭐⭐

Dropped in to look at the BYD dolphin surf. Alex greeted us and showed us car. He was really knowledgeable, spent a lot of time with us, showing us all the different settings, pricing options and answered all our questions. We had recently been to a different BYD dealer that had zero interest in speaking with us despite prebooking a test drive. Highly recommend.

Don't buy a BYD Atto 3!!

I bought my BYD Atto 3 as my first ev in January 2024. The initial experience was excellent. I enjoyed the test drive with Bernard (The Manager) and Evan as the senior sales executive. Both great guys and very friendly and professional. The showroom is so modern and full of very impressive BYD models to choose from.

Small issue is I ordered a white car but got a cream/silver car. Not a big deal with the company I painter with use predominantly WHITE cars that's what you expect when you order a WHITE car.

The major issue is that when you do buy a brand new hi-tech car, you do expect it to come with safety features that do work and that you can rely on
I realised from day 1 that the Traffic Sign Recognition (TSR) wasn't accurate and was very small. 2 years on and numerous software updates it's still not reliable at all. I told Bernard and particularly Evan about it and all they could say or tell me is that there will be a software update coming. So the issue is which BYD and not the dealership. I dont have a problem with Bernard or Evan. Evan in particular has been excellent since I collected the car. If I had any issues or questions he answered them straight away. I had some major problems with charging at 1 point too. The issue now is that the TRS doesn't work to the standard I expected from a €48.5k brand newly launched car.

Now neither of them answered my calls and have sent plenty of tests and videos on WhatsApp highlighting the problem. The last time I was at the showroom was July 2025. I had to drive to the dealership for the next big update that wasn't available over the air. It took 40mins and still didnt really work properly but was an improvement.  It is still not at the standard you'd get on a Hyundai, Toyota, Kia or VW. I'm stuck with a car that doesn't work to my satisfaction and they have done absolutely nothing to help me. I sent a registered letter of complaint to them both a fee weeks ago and got nothing, no phone call or no reply, Nothing! I think BYD Atto 3 models need to be recalled to fix the issue. Im refusing to wait and had no success so have gone to my bank who I pay €750 per month so they can deal with them.
also got my car serviced (5th service) at MSL North Circular Road. I was told that BYD announced that from now on I only had to service my car every 30,000km/s from now on. I called the garage to ask is there a possibility of a rebate given the fact that I had now serviced the car every 20,000km/s. At least 1 service too many so expected some sort of rebate. They told me to contact the dealership but have heard nothing since.

So I'm disgusted with the customer services, especially from Bernard, and I demand an explanation from BYD as well as a rebate. The car isn't that great either and quite slow to charge and wouldn't recommend anyone to by a BYD Atto 3. Take your business elsewhere and buy a Kia instead lile I should have done. BYD offer the worst trade in value as well and I got the worst customer services too!

BYD NORTH DUBLIN

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