I cannot recommend Frank Keane VW Sandyford enough. This is my third time returning to them for a car and it has always been a pleasant experience.
I dealt with Duane this time and found him to be exceptionally professional, diligent and competent at his job. Duane ensured that I could put a deposit down on my car even though he was off the day I was booking it. He has been so accommodating and the transfer was absolutely seamless. Duane was a pleasure to deal with and I look forward to dealing with him in the future again.
Thank you,
Aisling

I collected my new car yesterday and dealt with Megan,Duane and Shauna from the finance department. A truly excellent team who were professional polite and very well informed in all aspects of the car. Their friendly attitude made for a wonderful experience.  Thanks to all the team

Great customer service and very easy to deal with. Shane McGann was brilliant, answered any questions I had and was easily contactable!
Was contactable after the purchase which was great to know it wasn’t just a sale and onto the next

Loving the new car

Lack of communication and transparency left me without a car for four days.

On Friday morning at 9:10, I dropped off my car to have the wheels changed and to check an occasional error message that appeared on the screen. When I asked how long it might take, I was told: “Maybe 1 hour, maybe 3 hours, but it should be ready by the end of the day.”

I did not receive any updates on Friday. On Saturday morning, I called to check the status and was informed that the mechanics don’t work on weekends and I would need to call back on Monday. This had not been communicated in advance.

On Monday, I called the dealership but was unable to speak with my service manager. I called again two hours later and was told he was still busy, but someone would follow up. Eventually, I was informed that the car was ready for pickup.

However, about 10 minutes later, I received a call from the service manager, who explained that they had identified the issue with the error message and needed approximately two more hours to complete a software update. The final message confirming the car was ready came at 16:47.

While I understand that delays and unexpected issues can occur, I was without the car for four days with limited communication, which made the experience less convenient than expected.

Had my car serviced with Frank Keane Sandyford using my Volkswagen Service Plan. When I arrived to collect my car the staff member told me I actually didn't have a plan in place and would have to pay for for the service there and then. I showed my contract with Volkswagen and the email where I had included it when booking in the service and I was told that this contract had no number on it and so was not valid. It was 6pm and dark on a March evening and I was told I couldn't take my car until I made a payment. I was kept waiting for around 40 minutes and eventually I told the staff member that I would pay the bill if there was an issue the next day once I had contacted Volkswagen Finance. I have received an apology from Volkswagen Service Finance, there was an issue with their system, however I contacted Frank Keane's management detailing the treatment  I received twice by email and by phoning them directly, and they have not bothered following up.
As a business manager myself, I find it shocking to treat a customer like this. Not only did the staff member make me feel vulnerable by refusing to give me my car to get home that evening, but the fact that the management  has just ignored my emails and calls is even more surprising if not just bad business practice.
The Car was serviced and cleaned!
Update:
Appreciated a call back from the General Manager, took on board  my complaint and has promised to follow up with staff training and sincere apology sent flowers 🌷 which was a nice touch!
I’ve decided to give them another try with my service plan.

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