Joe Duffy Athlone formerly known as Motorpark Athlone are based in the heart of the midlands, serving Roscommon, Galway, Westmeath, Offaly, Tipperary and Longford. As part of the Joe Duffy Group we are synonymous with unrivalled customer service and excellent facilities in Connacht. Our two acre site offer the highest levels of service and expertise whether you are looking to buy a new car or maintain your current car. Our dealership showcases the latest new models, plus a wide choice of used cars.

Salesperson, Dan, couldn't have been more helpful. Very impressed with his attentiveness without being overbearing. More premises could do with this caliber of person on the ground. Excellent selection of vehicles and well presented.

Brought my Volvo XC90 to Joe Duffy's Athlone last week as the heat was not working. I received first class service. I had never dealt with this garage in the past but was given an appointment within two days of phoning. Carmel was so accommodating and understanding that I had driven from County Limerick. The staff there went above and beyond to accommodate me and provided a very comfortable room that I could work in. The fault was swiftly diagnosed and the spare part required was even in stock. I will certainly return for future routine servicing.

3 hour round trip to view a Volvo Select car that was shockingly poorly presented. The place might be great, but this was our experience of it .
Just to answer Joe Duffy's reply.
We could care less where the car came from or how long it took to sell. We looked at the car after it was valeted and put on the forecourt. Our issue was that it was described as a Volvo Select car. It fell well short of Volvo's idea of Select. The interior smelt really bad, the lower bolster on the driver's side was worn through, the rear of the driver's seat was torn and the leather was filthy(absolutely filthy). Nearly every panel on the exterior needed attention, particularly the lower part of the rear bumper. Our issue was the time wasted viewing such a poorly presented car. If you think the cars presentation was ok then go look at how Mercedes prepared theirs.

Extremely long waiting time. Ridiculously expensive. I've been there twice with the same issues, which are still not resolved. Loose parts left in the car. Not responding to emails. Above all, I think the staff needs basic customer service training. Keep away from them if you have any viable alternative!

Unfortunately I found Bill, the service manager, to be rude and dismissive when I questioned him about bodged repairs to my car carried out by his team. He would not work with me at all, and made the whole experience of rectifying the issues difficult. Thankfully, another Ford garage that respects Ford’s brand and customers, is now rectifying Joe Duffy Ford’s wrongdoings under my Ford warranty, free of charge.

Based on my experience with Bill where I was made out to be a liar and an inconvenience, I would not recommend dealing with the service department here.

UPDATE: I passed on my details so the team could contact me and have had no response since. The reply to this review is just theatre to give an illusion of customer care.

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 3 Year warranty available from this dealer. Get in touch to find out more.

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