As an Authorised BMW Dealer, we offer the highest levels of service and expertise whether you are looking to buy a new car or maintain your current car. Our dealership showcases the latest new models, plus a wide choice of BMW Premium Selection Approved Used Cars.

I visited for a BMW recall service and had a great
experience. The staff were very friendly, professional,and made the whole process smooth and stress-free.The service was completed efficiently, and I felt well taken care of from start to finish. Highly recommend
this location for anyone needing BMW service!

I visited this service center for a recall service on my 3 series. The staff were really friendly, courteous, and lovely to deal with, especially Wiktoria who helped me with my vehicle. They were kind enough to wash and vacuum the car at the end of the service too!

Disaster to deal with, parts department can not be got on the phone all week, are externally slow to reply to emails and when asking for parts to be quoted and ordered, parts team will not order a part until they see the car in person, first time l heard parts department saying you need to talk with a service advisor first, bit condescending, lost a customer, would not be returning, ordered the parts from a different dealer online, much faster and without the unnecessary questions or showing a car in person. Top service from parts team for driving customers away. 👍🏻

Had a terrible experience at Joe Duffy BMW. I paid €2,000 for a service, and even after spending that much, they refused to cover my taxi home, saying it’s only covered up to 20 km. However, during the past three years, this was never an issue before, knowing that I only live 25km away.

On top of that, they didn’t offer any discount as it was promised before dropping the car. When I asked Karla, she answered that she would look and  make a discount when we would come and collect the car. When we came to collect it, Karla said they had already “recalculated” and it was only €13 less, which honestly just added insult to injury.

For a premium brand like BMW, I expected better customer service and some care for loyal clients. Very disappointing and definitely not what you’d expect from a BMW dealership.

Joe Duffy car depreciates by 10k in 10 weeks and that is by their own valuation.

Purchased a BMW 5 Series from Joe Duffy on December 5, 2024, for €48,000. While there was nothing wrong with the car itself, I quickly realised it wasn’t the right fit for me.

On February 21, 2025, I inquired about trading it in for a Z4 they had listed at €49,000. To my surprise, they offered me just €38,000 for the trade in, essentially a depreciation of €10,000 in just two and a half months. That equates to a €1,000 loss per week, despite the car being in the same condition with very low additional kilometers.

While I understand that dealerships offer less than market value on trade ins, a €10,000 drop in such a short time feels excessive and unreasonable. This kind of pricing practice raises concerns about fairness, transparency and their ethical values.

To find a fair “middle” ground, I made an offer of €9,000 plus my 5 Series as a trade-in, effectively valuing my car at €40,000. This was still an €8,000 depreciation from what I originally paid, yet my offer was point-blank refused

Just looked at reviews on Trustpilot regarding the Joe Duffy Group and I am shocked by the amount of negative reviews they have there.

Update/Reply
27/02/2025

Thank you for your standard response you seem to give to everyone, but unfortunately, it does little to address my concerns. The issue here is not just about “understanding my concerns” but rather the extremely unreasonable depreciation of €10,000 in just two and a half months despite the car being in excellent condition with minimal additional mileage.

Passing my comments to management is not a solution, nor does it change the fact that your trade in valuations are unfair and unreasonably low. It is disappointing to see a dealership of your reputation engage in such practices, a form of price gouging, making it clear that customer loyalty and fairness take a back seat to maximizing profit.

Joe Duffy BMW

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There is a 2 Year warranty available from this dealer. Get in touch to find out more.

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