If you are looking for a new car or a quality used car visit Joe Duffy Ford, Dublin's premier dealership and talk to the professionals. Our staff will assist you to secure the car you want and our after sales service is second to none.

I am always one to read reviews before going anywhere - services, restaurants, hotels, everything! So naturally, when I looked to book my car in for repair at Joe Duffy’s, I wasn’t expecting too great of an experience based on other reviews. I am so happy to have been proven wrong. I booked my car in for extensive body work repairs with JD Ford after an accident, and although it took some time to book it in, which can be expected this time of year; I am over the moon with the service I have received from these guys from start to finish. One small issue along the way, and they accommodated me immediately (right before Christmas) and they’ve put it right and then some. I’ve collected my car today with a huge smile on my face and a big weight off my shoulders. A massive thank you to Hayley (Reception), Liam (Manager) & Justin (Repair Specialist). You’re a fantastic team. For those reading reviews, don’t let negative feedback deter you from having a great experience just like mine. A very Happy Christmas to the Joe Duffy Ford team!

The most unprofessional, shambolic company I’ve ever had the misfortune of dealing with! Traded in my car in July, the new car (2020) was sold to me with errors appearing, these were incidentally present on the day of the test drive but I was told this would be fixed if I went ahead with purchase. Needless to say they weren’t fixed and appeared on the car on the drive home from the dealership! They finally took the car back in October to have their ‘master technician’ fix it as they tried many times to fix it and couldn’t, I wasted many of my Saturdays sitting in their dealership while they tried to sort the issues. They were forced into taking this seriously when I made a complaint to Ford UK who were then in contact with them on a regular basis seeking updates. I eventually received the car back (with a part broken off by them while they had it) in December after 4.5 months of them treating me like an inconvenience, it took the ‘master technician’ 7 weeks to fix!
They couldn’t have cared any less throughout the whole ordeal and always had an excuse at the ready for the constant unreturned calls, usually sickness or annual leave! I caught them out on lie after lie as to the cars whereabouts thanks to the Ford Pass app! I was told 3 times a part was replaced, they never answered my questions as to what part was replaced.
I read the bad reviews before purchasing and I’m sorry I didn’t pay heed to them, please do not put yourself through the stress of dealing with this crowd, they will sell you a car no problem but they have zero skills or interest when it comes to any after sales service or repairs. You will regret dealing with them, trust me! I do. A disgrace of a company, I’ve never had a worse customer ‘service’ experience. Avoid avoid avoid!

My car needed minor paint job and minor body work done, went to get a quotation. The guy there checked, and said the whole bonnet needs to be painted in addition to the actual job (bumper). I sensed he was trying to 'create more work' and I insisted that we dont paint the bonnet and stick to whats needed. I was promised a quotation the next day - quotation never arrived till date. An absolute waste of time going to them on a weekday tackling traffic. No decency to get back to a potential customer. Doesnt feel like they want business. Will never go again.
Got the work done else-where and as I had assumed my car's bonnet didnt need paint job, and a simple polish was enough to remove the superficial scratches.

Happy with the car I purchased nothing to fault about it. The reason I’m giving one star is purely because they haven’t returned my deposit after the completion of the sale. It’s not even the monetary value it’s the principle. I’ve spoken on the phone to finance and sales been told it will be sent back to me but three weeks later still nothing. What else am I supposed to do? Ridiculous and awkward. I can’t keep calling, been told I’ll be called back etc but nothing. It’s left a bad impression on the business for me. I’ll update this review if anything changes otherwise it’s off to the small claims court.

I don't normally post reviews of businesses but I feel I owe to people who maybe looking to buy a car in the future. Please don't buy from this company.
I have been trying to book a service for my vehicle for the last 2 months and have been cancelled on 3 occasions. They don't care a jot inconveniencing people, they don't communicate with their customers until the last minute or on this occasion occasion I rang to confirm the service was going ahead as planned with a loan car.  They told me that they didn't have a loan car available after assuring me and my wife that they would.
Both myself and my wife have purchased cars from this dealership and most recently I bought a new car myself but I will never do business with Joe Duffy in any capacity ever again.
Disgrace.

Joe Duffy Ford

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