Karmann is the new name for Volkswagen in North Dublin, called after the icon Volkswagen Karmann Ghia.

In business since 1989, we strive to continue to offer the highest levels of customer care and value added service across both our sales and aftersales divisions.

Karmann are ideally located at the junction of the J5 and M50. This unrivalled location offers easy access to our premises from the M50, N2. you will find a pleasant location to do business with ample parking.

⭐️⭐️⭐️⭐️⭐️
We run a professional cleaning company with multiple vans on the road every day, so reliability and fast turnaround times are absolutely essential for us.
Our recent experience with Joe Duffy Volkswagen Finglas was genuinely outstanding.
A special thank you to Caolac, the Service Manager, who went above and beyond to make sure everything was handled quickly, professionally, and with real care. From the first conversation to the final handover, the communication was clear, honest, and efficient.
It’s rare to find someone who truly takes ownership and understands how important downtime is for a working business. Caolac did exactly that.
We truly appreciate the support and the level of service provided. This is how customer care should be done.
Highly recommended.

I recently had my car serviced at Joe Duffy, and I’m thoroughly impressed with the level of service I received. From the moment I booked my appointment, the process was smooth and efficient, thanks to the outstanding customer service team and management.

The service was completed on time, and as a pleasant surprise, I received a complimentary wash and vacuum that left my car looking and feeling like new. Special thanks to Brian, the manager, for his professionalism and attention to detail, and to the lady Kiera (I'm sorry If i misspelled the name), whose friendly demeanor and helpfulness made the experience even better.

Overall, I am very satisfied with the service at Joe Duffy and highly recommend them for their exceptional customer care and thorough service. Kudos to the entire team for a job well done!

Highly recommended!

Tl:Dr A main-dealer service that left me stranded the very next day.

If I could give negative 5 stars, I would but I can't.

Reading through all the reviews makes me wonder a lot of things, even all the good reviews are not even real.. Look at the likes on the real reviews..  incredible how many people have had the same or worse experience as us.. incompetent customer service, poor after sales service, unskilled technicians working on the cars...

We bought our Volkswagen from Joe Duffy Volkswagen Finglas in March last year, and it’s been serviced exclusively with them under the Volkswagen Service Plan. Yesterday (Friday, 17 October 2025) was only our second scheduled service since buying the car and less than 24 hours later, it broke down completely.

The engine light came on, the car became undriveable, and AA through Volkswagen Assistance had to collect it. The AA technician said the air pump hadn’t been fitted correctly, which can cause several engine problems.

This isn’t the first time we’ve had issues here. On a previous visit, they replaced the wrong puddle light instead of fixing the faulty one, leaving two different lights and one still misaligned. The car was kept for ages and handed back unfinished, with nothing but a “complimentary clean.”

Every time there’s an issue, there’s never a replacement car available. They always say there’s a six-week waiting list, leaving you completely stuck while they try to fix problems they caused in the first place.

To make matters worse, the staff at the office are generally unpleasant to deal with. You never get the feeling anyone actually wants to help. You’d be lucky to even get someone to answer the phone at reception unless you’re trying to buy something from them.

We’ve already reached out to them several times before and given them every chance to put things right, but after the car broke down immediately after a full service, this was the final straw. The lack of care, attention, and responsibility is honestly shocking for a Volkswagen main dealer, especially when the car was both purchased and serviced (twice) through them.

Volkswagen Assistance Case #2025244076.

Before they post the usual “please reach out so we can look after you” message — I’ll actually be emailing Joe Duffy Volkswagen Finglas directly after posting this review, attaching the same details and case number.

If you see a generic reply here, just know they’ve already been contacted and can find all the details in that email. I’ll update this review promptly with any genuine follow-up.

Customers deserve accountability and professionalism, not excuses and copy-and-paste responses.

Update (20 October 2025):

> Since posting this review, I’ve had multiple calls from Joe Duffy Volkswagen Finglas — all giving contradictory information and showing no communication between departments. One person didn’t know why the car was towed, another insisted replacement cars are “always available,” and another asked how the car was after service, even though it had already broken down.

Dwayne (Service Manager) later confirmed the breakdown was caused by an unclipped air-pump connection after the air-filter change — clear evidence of poor workmanship.

When I collected the car, I found water damage and dirt on the passenger seat, still damp. The senior service manager, Caoloc, inspected it but denied responsibility, claiming it arrived that way — completely untrue, as I have active Carmour and seat-protection plans and the car was spotless when dropped off.

After much discussion, they agreed to recheck the seats and puddle lights, but still provided no written acknowledgment of either the fault or the damage. I was even told, “We would have dropped the car up to you – nobody asked you to take time off,” which perfectly sums up their attitude.

I’ve now escalated this to Volkswagen Ireland Customer Care for formal review. Between the confirmed fault, the new interior damage, and the complete lack of accountability, this experience shows serious quality-control and communication issues at this dealership.

Never had a worst experience with a garage! Went out twice to test drive 2 separate 2023 Tiguan R Lines Petrol Plug in. Was told on both occasions that the car I was buying would take a fast charger, would take 1 hour to fully charge and the range on the car would be 100km/120km. I paid for the car, waited 2 weeks as the log book wasn’t in the dealership. Was told buy the sales associate that he would do anything to help me so I asked him could he deliver the car as I’ve just had twins, which was no problem til the day it was ready. He rang and told me he was finished work at 5 o'clock and would deliver it then, he then rang at 5 o’clock the same day and said he couldn’t deliver it and it was there if I wanted to make my way to collect it. I did go collect it myself. Went and charged the car the next day a full charge was 4 hr 15 minutes, this car did not take a fast charger and the range for a full charge was 45km. I was sold a completely different car. I rang the sales associate to be told he was sorry there is a new version which had a “face lift” that he was telling me all about but unfortunately he got mixed up between 2 different year cars. The phone call ended with him telling me to just plug it in every evening and he’s sorry for the mix up. It was laughable at this point. I didn’t buy this car of the side of the road, it was bought in a main dealership. The car was handed straight back to them the same day. Absolutely disgrace wasting someone’s time like this. Really need to put there staff through some training on the cars there selling. Would never set foot back in the place.

Avoid Joe Duffy Volvo – Unprofessional, Dishonest, and Still Failing to Resolve Issues

I regret to say that my experience with Joe Duffy Volvo remains deeply disappointing, especially after paying over €1,000 for a service that failed to fix the problem.

Charged Over €1,000, ABS Issue Still Unresolved
During my first visit for an ABS failure, they charged me over €1,000 for a "full service," but the issue was never resolved. I returned with the same warning light, and the manager assured me the rear ABS sensor was replaced free of charge. However, now they are claiming the sensor was only "cleaned," not replaced—contradicting their own receipt, which lists both rear right and front right ABS sensors as replaced. The problem has reoccurred, and their explanation has shifted, leaving me questioning what work was actually performed and why I was charged so much for no lasting result.

Misleading or Inaccurate Diagnostics
After multiple requests, I finally received a diagnostic report. However, I have serious doubts about its accuracy. It claimed the auto stop/start feature was functioning correctly, yet the system does not work, and I have since had to replace the battery due to ongoing problems. This makes me question whether any of their diagnostics can be trusted.

Falsified Service Documentation
They recorded incorrect mileage (150,000 km instead of 135,000 km) on their report. After initially agreeing to correct it, they later refused, stating it was "locked in their system."

Pattern of Poor Communication and Misrepresentation
Whether it’s mileage errors, conflicting stories about work done, or providing inaccurate diagnostic information, the lack of professionalism is consistent.

The unresolved ABS problem and repeated dishonesty about what was actually done to my car—especially after paying over €1,000—make it clear that Joe Duffy Volvo cannot be trusted. Verify everything if you go here—or better yet, go elsewhere.

Joe Duffy Volkswagen (North Dublin)

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 3 Year warranty available from this dealer. Get in touch to find out more.

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Joe Duffy Volkswagen (North Dublin)

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