Sheils Motor Group comprises of T. Sheils &amp; Company of Ennis and Limerick and Sheils Motor Group Galway in Galway City, previously Motorpark.

Appointed Main Ford Dealer in 1925 T. Sheils &amp; Company honours its original and most fundamental of commitments, to provide our valued customers, with the finest quality automotive products backed up by the highest standards of customer service and attention to detail. The group acquired Higgins Motorpark on the Headford Road, Galway City in December 2018 to become one of Ireland's largest Ford dealer groups and Ireland's largest Honda group by area.

We supply new Ford 7 Honda Cars and Ford Commercials and we carry a large range of used vehicles. Contact Us via phone or email or come and visit our showrooms in Galway, Clare or Limerick today.

Delighted with our recent  purchase. Jack went above  and beyond. Highly recommend him. Beautiful Peugeot 3008 lovely to drive. Couldn't be happier.

Had my car into Sheils last week for a service, very professional and facilitated me at short notice. Ian even got me dropped into town and collected again which was fantastic thanks to Bob. Reasonable on price and even gave me a car wash after the service. Thanks to Ian and the team at Sheils.

Absolutely delighted that Peugeot have come to Ennis. This is  our second 5008 and we’re delighted to buy locally from Sheils.  We love the iso-fix 3 rear seat facility and large boot which can also serve as an additional two seats. We purchased the new automatic version, which is very easy to get used to. All in all, a great family SUV. Thanks to Jack for his sound advice and making our transaction quite seamless.

AVOID SHEILS AND FORD

Purchased a “brand new” Ford Ranger Wildtrak in 2020 December of 2020 as I was forced by the salesman to go ahead before the new year as in his words “I’ve someone for your trade in” so I obliged him!

The jeep was actually manufactured in 2019 and if it goes 1 day over 2 years old it cannot be sold as a new vehicle so I’m guessing this was the reason for the forced registration in last week of 2020

Anyway from there on here is the list of things that broke on the ranger:-

1.) catalytic converter replacement 6000kms

2.) ad blue sensors

3.) parking sensors

4.) tyre inflation sensors

5.) steering rack

6.) intercooler replacement

Others I cannot remember all above covered in warranty

BEWARE !!!

7.) Timing Belt broke 109,000kms

Ian in service called me to say “no cover and new engine in or around €10,000 euros “ !! Last words on the phone call was “I’ll leave that with you, have a think about it”

My jeep is parked up 3 weeks with no replacement vehicle and no help from anyone

I took to TicTok with a video and the following day I got a call from Ian saying he seen the video going around

Then the managing director called telling me “things could get nasty” and “you need us on your side”

After a heated conversation he called me back after I requested he check the recommended by Ford, Timing belt change and confirmed it to be 150,000 miles !!

Ford Ireland have now informed me they will not offer any help in repairing my vehicle so I’m left with a bill of €10,000 euro

I will be posting this on every platform I can find and I’m going to involve the RTÉ consumer show to expose this company

Date of experience: 26/02/2024
Do not go here!
I purchased a Skoda Fabia off Rob in the sales team in September 2023. There was an issue with the drivers window and the car was still under warranty so I brought it into Service. This was checked and fixed after ordering the part without any issue. There was a change oil filter on the car aswell so I asked Ian, the service manager to have a look at this. He said the filter need to be ordered and this was also part of warranty which I was delighted with(I would have paid for this if needed and the labour involved). I dropped the car to the service on Monday and collected it after work. On arrival I was met with a 300 euro service charge for the car. I never asked for a service and foolishly I paid for this as it was after 5 and I just wanted to get home. On reflection I should have refused as I did not want a service only the oil filter changed.
I rang multiple times on Tuesday to enquire with Ian why service has been carried out and eventually Ian answered, he stated I wanted a service(I never asked for service) did not want to know, it is done now etc. so tough luck, we will take another 300 next time you are in.
I rang Rob, the sales man on Wednesday I was dealing with to tell him the details. He said let me talk to the service guys and I will ring you back. He didn't.
I said I would ring Rob again Thursday, same lingo talk to service to find out what happened, you are valued customer etc. and I will call you back in next two hours. He did not as they already had got the service so what is the point.
300 euro for a service I never wanted is daylight robbery. Oil filter, air filter, 4 spark plugs were all that were changed. Rest was labour & VAT.
I will not be meeting Ian & Service lads again!!!!!!!!!

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