Customer Reviews
EXCELLENT CAR DEALER! I recently bought a car from Paul at West Motor, and I couldn’t be happier with the experience. Paul was outstanding – he truly understood my situation and went above and beyond by delivering the car right to my home. Even after the sale, he’s been incredibly supportive with any follow-up questions or concerns. The car itself is in excellent condition, exactly as described, and I’m thrilled with my purchase. Thank you, Paul and West Motor, for making this process so smooth and enjoyable. I’ll definitely be coming back in the future!
Bought a car off Paul today. Absolutely loved my whole experience from start to finish he was amazing, answering all my questions and doing extra little bits for me before I collected the car. He really did go above and beyond! Would definitely recommend if you want to feel well looked after😊Thank you😁
I recently purchased a Toyota Auris 2008 from West Dublin Motor Company , and I couldn't be happier with my experience. From the moment I walked in, Paul, the seller, provided exceptional service. He was kind, knowledgeable, and went above and beyond to ensure that I found the perfect car for my needs. Not only did Paul make the purchasing process smooth and hassle-free, but the car itself has been a dream to drive. It's evident that West Dublin Motor Company takes pride in their inventory, as the vehicle was in excellent condition and exactly as described. I highly recommend West Dublin Motor Company to anyone in the market for a quality used car. With their friendly staff, transparent approach, and commitment to customer satisfaction, you can trust that they'll deliver on their promises. Thank you, Paul, and the team for providing such a positive buying experience.
Original Review + Follow-Up: I purchased a used BMW 5 Series (black, 196,406 km) from West Dublin Motor Company on January 25th, 2025, at 2:00 PM. Unfortunately, my experience since then has been extremely disappointing. Shortly after purchasing the car, it began smoking and presented serious mechanical issues that were not disclosed prior to sale. I reached out multiple times for assistance, hoping the issue could be resolved fairly. Instead, I received the following response: "We have no record of your name on file. Are you sure you have the correct garage? We know nothing about this. If you could give me a ring, I’d be happy to be of assistance." This kind of response is both dismissive and unacceptable, especially when I have a sales invoice in my name with full purchase details (including time, date, vehicle, and dealership contact info). I contacted the number provided, but nothing was resolved. I was hoping for support, not deflection. Being told “we know nothing about this” while holding the physical proof in hand is incredibly frustrating. I remain open to resolving this issue professionally, but based on my current experience, I cannot recommend this dealership. Customers deserve honesty, accountability, and proper after-sales support — especially when dealing with major purchases like a car.
Stay away! I would not recommend this car dealership. The owner seems to think that if you buy a second hand car that “there’s always going to be some sort of fault stored in a car 12 years old”. Since day one the ‘Engine Malfunction service now’ has been beeping and flashing on the dash. This was followed by the engine light. The salesman Paul has been attentive and professional but unfortunately just nothing getting done. Back and forth contact for two/three weeks and then nothing after agreeing to fix it.